1. Returns and exchanges.
1.1 Returns shall be made in accordance with the provisions of 29 June 2001.
1.2 The Buyer must send the returned goods by registered parcel. The registered consignment number must be provided to the Seller no later than 24 hours after dispatch.
1.3 The Buyer shall pay the costs of returning the returned quality or exchange goods.
1.4 If the Buyer wishes to return the item(s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, by informing the Seller by email, enclosing photographs or a video of the item and/or parcel describing the problem.
1.5. The returned goods must be in their original packaging, in good order, undamaged, unused, in the same condition as when received by the Buyer, and must not have lost their merchantable appearance (labels intact, protective film not torn, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase (copy of the order, purchase order).
1.6 In the case of the return of a good quality product, only the amount of money paid for the product shall be refunded to the Buyer. Shipping costs are not refundable.
1.7 In the event of a return of a product that is not the same as the one received, the Seller undertakes to replace it with the correct product. In the event that the required item is not available, the Buyer shall receive a full refund (both for the item and for the actual shipping costs incurred).
1.8. Where a faulty item is returned, the Seller undertakes to replace the faulty item with an equivalent item or to reimburse the Buyer for the money paid.
1.9. If the Buyer wishes to return the faulty product(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller by email, attaching photographs or a video of the faulty product and/or parcel describing the problem.
1.10. The returned defective goods must be in their original packaging, in good condition, undamaged, unused, in the same condition as when received by the Buyer, and must not have lost their merchantable appearance (labels intact, protective film not torn off, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
1.11. The Seller has the right not to accept the Buyer’s return of the goods if the Buyer does not comply with the procedure for returning the goods set out in Clauses 1.4-1.5, 1.9-1.10 of these Regulations.
1.12. If the Buyer paid for the product with a gift voucher, the voucher and the additional amount paid (if any) shall be returned.
1.13. If the Buyer returns an item purchased at a discount, the amount paid for the item will be refunded, including the applicable discount.

2. Final Provisions.
2.1. These Returns Policy are made in accordance with the laws and regulations of the Republic of Lithuania.
2.2. Any disagreements arising out of the execution of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disagreements shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.